Return & Refund Policies

1. Return Window

Our return policy lasts 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility & Item Condition

To be eligible for a return, your item must be:

·         Unused and in the exact same condition that you received it.

·         Kept in its original packaging.

·         Accompanied by a receipt or proof of purchase.

·         Only regular-priced items may be refunded; sale items cannot be refunded.

3. How to Initiate a Return

1.  Contact our Customer Service team to request a return at https://supporthart.com/.

2.  Hart Customer Service will review your request and send you an email notifying you whether your return is approved.

3.  If approved, the specific return shipping address will be provided in that email.

4. Return Shipping Costs & Return Labels

Shipping Costs: You are responsible for paying the shipping costs when returning your items. Return shipping costs are non-refundable.

Return Labels: Because return shipping costs are the customer’s responsibility, Hart Stores does not provide prepaid return shipping labels. You must arrange your own return shipping and purchase a return label directly from the carrier of your choice. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Restocking Fees

We do not charge any restocking fees. Restocking fee: $0.00.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us via https://supporthart.com/. We will reply with detailed return instructions, including where to send the item.

7. Refunds

Once your return is received and inspected, we will send you an email confirming receipt of the returned item and notifying you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Refund processing time is up to 5 days.

8. Partial Refunds

There are certain situations where only partial refunds may be granted:

·         Any product with obvious signs of use.

·         Any item not in its original condition, that is damaged, or missing parts for reasons not due to our error.

9. Late or Missing Refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at https://supporthart.com/.

Thank you for choosing Hart Stores; we deeply value your trust and remain fully committed to your ongoing satisfaction.